Clear terms,
no surprises
Here we describe what applies when you use CRM-iSystem — simple and transparent, just like the service itself.
iSystem (“we”, “us”) provides CRM-iSystem, a cloud-based CRM service (“the Service”) accessed via crm-isystem.com and app.crm-isystem.com. These Terms of Service (“the Terms”) constitute an agreement between you (“the Customer”, “you”) and us. By creating an account or using the Service, you agree to these Terms.
1. Acceptance of the Terms
By registering an account, checking a box to accept, or otherwise using the Service, you confirm that you have read, understood, and accept these Terms in full. If you do not accept the Terms, you must not use the Service.
If you use the Service on behalf of a company, you represent that you have the authority to bind that company to these Terms.
2. Description of the Service
CRM-iSystem is a customer relationship management (CRM) tool that helps salespeople and businesses manage contacts, deals, activities, and customer data. The Service’s feature set is described in more detail on our website and may be updated or expanded over time.
3. Account and registration
To use the Service, you need to create an account and provide accurate and complete information. You are responsible for:
- Keeping your login credentials confidential and secure.
- All activity that takes place through your account, whether carried out by you or by someone else with access to your credentials.
- Notifying us immediately if you suspect unauthorized access to your account.
You must be at least 18 years old, or of legal age in your jurisdiction, to create an account.
4. Subscription, payment, and cancellation
The Service is offered according to the pricing model set out on our pricing page — currently a single price tier of 199 SEK per user per month, plus any optional add-ons (e.g. extended CSV import capacity).
- Payment is handled through our payment service provider (Stripe) and is charged on an ongoing basis according to the selected billing period.
- You can cancel your account at any time. Cancellation takes effect from the next billing period — we do not offer automatic refunds for periods already begun, unless otherwise required by mandatory law.
- We reserve the right to change prices with reasonable notice. Price changes do not apply retroactively to periods already paid for.
- A free trial period with limited functionality may be offered, as indicated within the Service.
5. Permitted use
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:
- Conduct or support illegal activity, fraud, money laundering, or other criminal acts.
- Send spam, unsolicited marketing, or mass mailings in violation of applicable law (e.g. GDPR or equivalent marketing laws).
- Harass, threaten, defame, or otherwise harm other people.
- Upload or distribute malicious code or viruses, or otherwise attempt to damage, disrupt, or gain unauthorized access to the Service, other users’ accounts, or the underlying infrastructure.
- Collect or process personal data about others in a manner that violates applicable data protection law.
- Infringe the intellectual property rights, trademarks, or copyrights of third parties.
- Circumvent limitations in the Service (e.g. import or user limits) in a way that is not intended.
- Sell, license, or otherwise make the Service available to third parties without our written consent.
6. Your data and content
You retain ownership of all data and content you enter into the Service (“Customer Data”), including contacts, business data, and notes. By using the Service, you grant us a limited license to store, process, and display Customer Data to the extent necessary to provide the Service.
You are responsible for having the legal right to upload and process the data you enter into the Service, including any personal data about your own customers or contacts. Our processing of personal data is described in more detail in our Privacy Policy.
7. Intellectual property
The Service, including its software, design, trademarks, and content (excluding Customer Data), is owned by us or our licensors and is protected by copyright and other intellectual property laws. These Terms grant you no ownership of the Service — only a limited, non-exclusive, and non-transferable right to use it as set out herein.
8. Availability and changes to the Service
We strive for high availability but do not guarantee that the Service will always be error-free or available without interruption. We reserve the right to:
- Carry out planned and unplanned maintenance that may affect availability.
- Update, change, or remove features of the Service over time.
- In exceptional cases, discontinue the Service entirely, with reasonable notice to active customers.
9. Limitation of liability
The Service is provided “as is” without warranties of any kind, to the extent permitted by applicable law. We are not liable for indirect damages, lost profits, lost data, or other consequential damages arising from your use of the Service, except in cases of gross negligence or willful misconduct on our part, or where liability cannot be limited under mandatory law.
Our total liability to you, on any basis, is in all cases limited to the amount you have paid for the Service during the preceding twelve (12) months.
10. Indemnification
You agree to indemnify us against claims, costs, or damages arising from your breach of these Terms, misuse of the Service, or infringement of third-party rights through your use of the Service.
11. Termination
You may cancel your account at any time. We reserve the right to suspend or terminate your account, with or without notice, if you breach these Terms — particularly in cases of misuse under section 5 above. Upon termination, your right to use the Service ends, and we may delete your Customer Data in accordance with our Privacy Policy and applicable retention obligations.
12. Privacy and personal data
Our processing of personal data, including what data we collect and why, is described in our Privacy Policy, which forms an integral part of these Terms.
13. Changes to the Terms
We may update these Terms from time to time. Material changes will be communicated via the Service or by email before they take effect. By continuing to use the Service after changes take effect, you accept the updated Terms.
14. Governing law and dispute resolution
These Terms shall be interpreted and applied in accordance with Swedish law, without regard to its conflict-of-law provisions. Disputes arising from these Terms shall primarily be resolved through dialogue between the parties, and secondarily be settled by a Swedish court of general jurisdiction.
15. Contact
If you have questions about these Terms, please feel free to contact us:
iSystem
Email: info@crm-isystem.com
Website: crm-isystem.com
Last updated: August 4, 2026